BetMGM Troubleshooting Guide – What to do when things go wrong


Alex W


Feb 20, 2023

Huge sports fan. Football & MLS fanatic. Lover of all things gambling - Sports betting, Casino, Poker and of course, Las Vegas.


Why you can trust Gamble USA

Gamble USA strives to improve your online gambling experience. We aim to help you play safely, make informed decisions when gambling, and increase your betting knowledge through our guides.

We adhere to strict editorial integrity; our content may contain links to products from our licensed & legal US partners.

There is nothing more annoying than trying to lock in your bet during the game, and your BetMGM app stops working.

Sure, a lot of things in life get our backs up, but nothing annoys us sports fans like wanting to place a bet, only for our favorite sportsbook to throw up connectivity problems. One of the most common problems we have seen lately with the BetMGM sportsbook app is the error message “BetMGM connection to the server has been dropped”. If you have seen this error, you’re not alone.

BetMGM is one of the most popular online sportsbook sites in the US. Primarily known for MGM resort properties in Las Vegas, the sports betting arm has expanded its services with BetMGM Ohio, BetMGM NY, BetMGM New Jersey, BetMGM MAryland and more all available. If you are a sport fan, you have numerous betting options from college football to betting on Patrick Mahomes in the Super Bowl and the March Madness tournament. However, before you can use your bonus bet or BetMGM bonus code what happens if there are problems and how do you fix BetMGM issues?

Luckily BetMGM has very few problems, but what can you do if you are experiencing issues? Well, you can follow our troubleshooting tips so you can fix the problems and get back to watching your team win. Even the king of sportsbooks is occasionally down.

If you have had enough and want to try betting elsewhere, you can sign up with these 2 recommended BetMGM alternative sportsbooks below and claim a new player sign-up free bet.

2004 ratings
Up To $1,000 Deposit Bonus
21+. T&C Apply
21+. T&C Apply
  • The best sportsbook
  • Amazing odds & offers
  • Awesome betting app
Up To $1,000 Deposit Bonus
21+. T&C Apply
21+. T&C Apply

BetMGM app troubleshooting

What to do when your BetMGM sportsbook and app has problems

We have always found BetMGM to be one of the most reliable online sportsbooks with a super reliable sports betting app. But, like all technology, it can occasionally throw up some issues. No one likes having these issues, so let’s take a look at some of the most common problems with MGM online and what you can do to fix them. Here is what to check if you are having problems with your MGM sports account online or on the mobile app for Android or iPhone.

1441 ratings
Up To $1,000 In Bonus Bets
21+. T&C Apply
21+. T&C Apply
  • Promo Code: GAMBLEUSA
  • Super fast payouts
  • Live streaming
Up To $1,000 In Bonus Bets
21+. T&C Apply
21+. T&C Apply

#1 – Are you in a legal state or close to a border?

Like all legal US sportsbooks, BetMGM relies on Geolocation technology to confirm your location. This is done by the GPS receiver in your smartphone, as well as using your IP address if you are on WiFi. Now, this technology is really good, but sometimes it falls short.

If you get the region fetch failed message when using the app, this is a problem where BetMGM can not confirm your location accurately. We have a separate guide to fixing geolocation problems with a sports betting app that you will want to check out.

The states that BetMGM is available in currently are: AZ, CO, DC, IL, IN, IA, KS, LA, MD, MI, MS, NJ, NV, NY, OH, PA, TN, VA, WV, and WY.

#2 – Have you got funds in your account?

Sometimes we can log in to the account, come to place a bet with BetMGM, and then realize that we have no money in our account. Make sure you have a balance; if not, you can always go to the cashier and add funds. It may be that you have made a deposit, but the funds haven’t yet cleared in your account. If you have made a deposit and, after a few hours it isn’t showing, please contact customer support.

BetMGM app balance

#3 – Can’t get past the login screen?

Ok, now this can be one of 2 reasons. The first is that BetMGM is down and that they are having technical difficulties. If this happens and you are putting in your logins, and it just won’t work or connect, then there is an issue on BetMGM’s end, and there is nothing you can do. You can tweet them on their dedicated support account @BetMGMSupport or contact the online support team as they may not be aware of the problem.

The second problem could be that you are putting in the wrong details down to log in. We all probably have hundreds of email addresses, login names, and passwords in our heads so it’s easy to get them mixed up or forget them completely (pass me another beer). If you are adding in the wrong details, you will see this screen below. Use the I forgot my Password option to reset your password.

Forgot password BetMGM app

#4 – BetMGM app not loading – Android & iOS

Now, this issue is pretty common, and most of the time it’s due to you running an older version of the app. iPhone & iPad users, go to iTunes and make sure you are using the latest version of the app by checking for updates in the iTunes app store. Android users, check the latest version by going to, then selecting the Android app from the main menu and downloading the latest update.

A good thing to do in this case is to uninstall the app, then download and install the latest version to see if that fixes the problem. Sometimes just restarting your mobile is enough to do the job too.

If you open the app and face a white or black loading screen, you can try to force-stop the app and open it again. If you are using the iOS app, make sure your device hasn’t been jailbroken. If it has, reset it to factory settings.

#5 – How’s your cell phone signal?

Just like dropped calls, connectivity problems can and do happen. If you are having trouble connecting to the BetMGM server, it may be a problem with your cell signal or a problem with WiFi. Try and log in using just 4G or 5G, or switch to WiFi.

#6 – Does BetMGM keep crashing?

If your BetMGM sports app keeps crashing, it can be for one of several reasons. You may be using an old, less stable version of the app which has since been updated. Be sure to update to the latest application version in iTunes or Google Play at

Your iPhone or Android device’s memory may be full and unable to run the app. Close all your apps and try again. There may also be connectivity issues with MGM which means the server can’t connect with your app. When this happens, you can load the app, but it just shuts down and crashes. This is normally only temporary so try again in a few minutes.

#7 – Use the MGM mobile site to check

The problem you are having may be on the Android or iPhone app and the mobile site might work just fine. Head to and try and log in on the mobile site rather than on the app. If you can log in and place your wager, then the issue is down to the app and will be picked up and fixed soon.

BetMGM mobile site

#8 – Your account may be closed or limited

If you have been trying to use a VPN or proxy to wager and have been found trying to do this, your account with BetMGM can be suspended and closed down. Using a proxy or a VPN to bet with any licensed US sportsbook is not allowed. You can only bet in states where the operator has a sports betting license, and you also need to physically be in the state. If you can’t log in and your details are all correct, get in touch with customer support who can check the status of your account.

#9 – Use an alternative sportsbook

Even the best of technology goes down occasionally (think Facebook, Twitter, & Netflix) so it’s always good to have at least one other sportsbook available. Sportsbooks similar to BetMGM are DraftKings sportsbook, Caesars, and PointsBet. When you join any of these operators as a new customer, not only do you have a backup option, you can also get a free bet. It takes less than 5 minutes to sign up to any of these operators:

#10 – Is BetMGM down?

The problems at BetMGM may not be just on mobile. Sometimes, the whole service goes down. Unfortunately, these issues are quite common. During the 2021 Super Bowl, DraftKings, BetRivers, BetMGM, FanDuel, and Barstool Sportsbook all reported technical difficulties which stopped players from getting their wagers down.

BetMGM sportsbook down NV

When this happens, the problems are usually fixed pretty quickly, and you just have to wait it out whilst the issue is sorted. Yes, it’s annoying; yes we have lost bets because of this as we haven’t been able to wager in-play or cash out. This is the main reason we use a couple of sportsbooks just to be on the safe side.

BetMGM Promo Code Not Working

If you have bagged a BetMGM promo code, and you are trying to claim your bonus, but it won’t work, this too can be very annoying. The promo code you are using may be old, invalid, or you may be entering it wrong. You can try and use promo code GAMBLEUSA to claim the $1,000 risk-free bet.

If you are new to BetMGM but still struggling to get the code to work, try and clear your cookies, or use a private/incognito tab and go to and use the new code GAMBLEUSA.

If you have registered previously for a BetMGM account and used a code in the past, codes are limited to one per player. You may have already used a code in the past and can’t claim the offer again. Don’t worry, there are lots of other sportsbook promo codes for other operators if you are keen to grab a welcome offer.

BetMGM won’t let me bet

If you find the app is working as it should, but the operator won’t let you place a bet, this can be for a number of reasons. You may find your account is limited or restricted. This can happen if you have been winning a lot with the operator. Sportsbooks don’t want a lot of winning bettors, so if you are on a roll, they may limit your account. When this happens, it may mean you can no longer place bets, or can only bet on certain events or markets. You know this happens when you get this message on your betslip “Your requested bet is over the allowed limit”.

The only way to get around a limited account is to use another operator. This doesn’t just happen with MGM, all sportsbooks look to limit their losses from winning bettors.

One Game Parlay not working

What seems to be an increasing problem with the sportsbook is customers not being able to place a One Game Parlay with BetMGM. This unique feature lets you combine selections from the same game into a single bet, which can lead to higher returns. It can also lead to increase headaches as the feature doesn’t seem to work a lot of the time.

Customers have been asking if the option has been removed, which it hasn’t; it is just very temperamental. The One Game Parlay is only available on selected sports and markets. Whilst the idea of a custom same-game parlay is very good, actually being able to place one is a different story.

If the One Game Parlay option is not showing, it is not available for that market or game. If you can add selections to your betslip, they need to be between 2 and 10 to qualify for the parlay so make sure you keep in this limit. Sometimes we have had 5 selections and not been able to place it. This can be if pricing has changed and have had to go back and swap the selection for the newer price.

One Game Parlay not working

BetMGM sportsbook running slow

Even when the site or app is working, it can sometimes run slow and lag, which isn’t good. Sometimes this can be fixed on your mobile, other times it’s an issue with the server and site. If you find your app is running slow, try to close all the apps on your phone and do a restart. Like computers, phones only have limited memory and can only run so many apps safely at once. Restart your phone and see if that speeds up the app.

You may also have a bad signal which is the main reason the app can run slow and be sluggish. Make sure you have good cell coverage or that your wifi is running fast. A speed test can be done to make sure you’re getting a good MBS to run the app.

If you are using an older version of the app, this could be another reason that the interface is dawdling and lagging. Make sure you update to the latest version which should speed things up.

Some common terms you may come across when the apps are not working:

  • BetMGM connection to the server has been dropped
  • BetMGM sorry due to a technical error
  • BetMGM technical error connection lost

You may want to check out our guides on what to do if you have problems with the FanDuel sportsbook, and also our guide to fixing DraftKings sportsbook.

If you need any help, you can always tweet us @Gamble_USA where we will be happy to help.

I’m getting a blank screen when I log in to my BetMGM account

One of the most common issues we see when looking at BetMGM not working discussions is that people are greeted with a blank screen when they login. Typically, when a bettor open an app, they will see a black or white screen for a couple of seconds then the app will completely freeze with no error message appearing. There are some steps you could take if this ever happens:

  • The majority of the time, it could just be a loading issue. You can overcome this by pressing the recent applications button (on the left hand side of your device). Close the app that is this problem. Then open it up again and it may now be working as normal.
  • Restart your phone. One of the most common options to resolve issues with lots of technology can often be a case of re-starting or switching the device off and on again.
  • If you are still getting a blank screen, you may need to uninstall the app and re-install it. Most mobile devices will usually restore all of your settings after you re-install and log into the app.

If none of the above fix the problem, you may have wider issues with your iOS or Android device and may need to take it into your nearest store. The above could happen on the BetMGM casino app or BetMGM sportsook app and is also common on other mobile apps.


Can I use a VPN to wager at BetMGM?

No, you can not legally bet with the sportsbook using a VPN or a proxy. Trying to fake your location can lead to having your account suspended and you being banned from using the operator.