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What to do when your DraftKings Sportsbook account is restricted

Author:

Alex W

Updated:

18-06-22

Huge sports fan. Football & MLS fanatic. Lover of all things gambling - Sports betting, Casino, Poker and of course, Las Vegas.

So you have created your DraftKings account and are excited to start wagering on your favorite sports or participate in daily fantasy sports (DFS) contests. Then you see that your DraftKings account has been locked and restricted.

If you are a sports fan, it is an exciting experience playing at legal US sportsbooks. It adds a layer of entertainment betting on a game then watching it to see if that hunch you had comes off. Sports betting is expanding across the US, and there have never been more online options available for players to place a bet. Players can create multiple accounts across different online sportsbooks and take advantage of free bet offers and other attractive promotions.

However, not everything with online sportsbooks is plain sailing, and sometimes problems can occur. This happens to the best and biggest brands out there, including DraftKings. If you are reading this article, you are likely looking for solutions as to why your DK account has been restricted, and what steps you can take to get back to playing. Step forward our how-to unlock your DraftKings account guide.

If your account has been locked, no matter what you do you may not be able to bet again with DK. If this is the case, you can always create an account with FanDuel, or BetMGM, both are excellent sportsbooks and both offer new customers a risk-free bet.

Account locked DraftKings

It may have come as a shock to you as you log in and want to play but are greeted with a ‘DK account suspended’ message or ‘account ‘restricted.’ Additionally, you could have been Locked out of your DraftKings sportsbook account completely, or even worse, have your account suspended. This means you cannot access your funds, deposit options, or play on the app.

You could be experiencing DraftKings login problems for numerous reasons, including:

  • Suspicious Logins
  • Multiple Accounts
  • Creating An Account With False Information
  • Excluded States
  • Chargebacks

As we mentioned above, these issues are common across other significant sites, such as FanDuel. But what do they mean, and how do you get past them so your gambling experience can get back on track?

Suspicious Logins

One of the reasons you could be locked out of the account is that someone could be attempting to commit fraud. This is a sure-fire way to get your Draftkings account suspended. If a random person is trying to sign in to your account from a different IP address, then as a precaution, DraftKings may temporarily restrict your account. They do this to protect the customer and prevent hackers from taking money and ruining your bankroll.

This is why the DraftKings account verification process is so vital when you initially register. It confirms you are who you say you are before you can progress and start betting on games. You could also raise suspicion if you try logging into your DraftKings account using multiple computers. You can try to log in from your normal IP at sportsbook.draftkings.com.

DraftKings Sportsbook Account Restricted

Multiple Accounts

The operator states in their terms and conditions that users may only have one account per person to take advantage of their website’s service. If you are found to be using multiple accounts, DraftKings reserves the right to lock all accounts associated with that person. Consequently, all of the prizes collected by that bettor will be withheld.

DraftKings offers numerous promotions such as odds boosts, free bets, and in-game offers. They also have the popular Free millionaire-maker tickets if you refer a friend, but typically users take advantage of this by creating numerous accounts. Additionally, you may think using a VPN is a way around this, and you won’t get found out. Ultimately, you are only allowed one account, as the terms state.

Creating An Account With False Information

If you provide false information when signing up for your DK account (DFS or Sportsbook), the operator will probably terminate it. When you join you should always provide true and accurate information. Name, DOB, address, cell number, email, and last 4 digits from your SSN if required. In certain cases, you may need to provide extra information and documents to activate your account.

Excluded States

Every resident in each of the 50 US states is eligible to open a DraftKings account. However, some may be prohibited from playing games or betting for real money due to gambling laws in certain states. DraftKings DFS is not allowed to operate in the following states:

  • Arizona
  • Hawaii
  • Idaho
  • Louisiana
  • Montana
  • Nevada
  • Washington

If DraftKings discovers you are playing in any of the above states, your account will be restricted. The company uses geolocation technology when using the mobile app to pinpoint your location, so you won’t be able to gamble remotely in any of the above locations. If you have moved and are still experiencing geolocation issues, check out our troubleshooting guide.

DraftKings states

The DK Sportsbook is available in over 10 states, including Colorado, Illinois, Indiana, Iowa, New Hampshire, New Jersey, Michigan, Pennsylvania, Tennessee, Virginia, and West Virginia. If you are found trying to bet outside of one of these states using a VPN or a proxy, your account will be locked.

DraftKings Chargebacks

If a customer decides to chargeback a deposit they made into their online account, the prizes they have earned with that money will become invalidated. Additionally, DraftKings may decide to terminate the account indefinitely, as is their right.

Here, we are going to look at what happens when you contest a charge from your DraftKings account. We recognize that many bettors open multiple accounts with online sportsbooks; for this article, we are going to concentrate on DraftKings.

What is a DraftKings chargeback?

Let’s start by explaining what a chargeback is and how to make chargeback requests on your chosen site. When you create a customer account at any betting site, your money and personal information are protected by the chosen authority of the state you are playing in. For example, if you sign up for DraftKings in New Jersey, DK must adhere to the rules and regulations of the New Jersey Division of Gaming. That means any disputes around fair play and fraud will be taken up with them.

However, if you notice a charge taken from your DraftKings account that you don’t accept responsibility for, this is where you can contact DraftKings and dispute the charge.

Let’s look at an example. Say you have been a long-time DraftKings user and have made over $10,000 in deposits. You are the authorized account holder and have never had any problems previously. However, you start having connection issues, and your internet access provider is having some problems, or the DK servers are down. When you next log in to your DK account, you notice you have been entered into contests or tournaments that you didn’t know about and charged for each entry.

Additionally, you can’t change your lineup or change your lines, and all you can do is check your score. DK won’t refund your money, so you then dispute the charge. Naturally, you would presume the DraftKings reserves are deep, so you will get your money back. However, this isn’t always the case, and they could refuse to give you a refund or even ban your account altogether.

What happens if you get a chargeback at DraftKings?

If the case is black and white, and DraftKings recognizes that there was an issue on their side, you will get all of your money back that is in dispute. However, before you dispute anything you have lost from DraftKings contests or other forms of wagering, there are some crucial factors to note.

If you chargeback a deposit, your earnings generated from that deposit will become invalidated, as well as being grounds for a permanent ban on the account. DraftKings reserves the right to close your account without notice at any time.

Reactivating A DraftKings Account

Naturally, you will be keen to know how to get your account functioning properly again and want solutions to fixing the DraftKings sportsbook app. The good news is, the process to get you up and running again is straightforward.

Naturally, the most obvious thing to do is contact DraftKings themselves. Users can email the operator at support@draftkings.com. Customers can send their gaming queries or issues directly and expect a response within 48 hours. You may need to access your account so you can get your DraftKings tax form. If you are unable to log in, we suggest you reach out to support.

Another common solution to any account issues is to reset your password. This may seem like a simple solution, but you will be surprised how often it works. If a user resets their password, they will often discover the  “account restricted” message disappears. To perform a password reset on DraftKings, Go to My Account -> Passwords and select ‘change my password.

If you are having problems not listed above, but troubles with the actual DK sports betting app, you can see our separate guide to fixing DraftKings sportsbook app issues.

DraftKings Sportsbook Alternatives

If you have exhausted every avenue and still cannot regain your account, there are other sites like DraftKings sportsbook that offer a wide range of betting options and promos. These legal sportsbooks match DraftKings for top-quality sports markets and types of bets.

We would recommend the following online sportsbooks:

All of the above offer excellent welcome packages, so sign up today and claim yours.

FAQs

Can you delete your DraftKings account?

Yes, users can delete a DraftKings account by emailing support@draftkings.com. If you want to delete your account for responsible gambling reasons, the account will be closed permanently, and you will not be allowed to reopen it.

Can you transfer money from DraftKings to Sports?

Customers can link their DK sportsbook and DFS accounts. They can deposit into their daily fantasy sports account, then transfer money to the sportsbook once they have played through it once. For example, if you deposit $100, you have to pay $100 worth of contests in order to move it to the sportsbook.

Can you have 2 DraftKings accounts?

No, DraftKings will only allow players to have one account per person.