Carnival Citi Casino Review

Overview

Bonuses & Promotions

Carnival Citi has lots of bonuses for its members, and many of these don’t require any deposit for you to claim:

No Deposit Bonus

The sweepstakes no deposit bonus is Carnival Citi’s welcome bonus for new players. When I set up an account at the casino, I received 10,000,000 GC and free 5,000 SC, and I didn’t need to use a Carnival Citi bonus code.

Although the number of free SC you get looks attractive, Carnival Citi has a 1,000 SC to $1 conversion. This means your 1,000 SC on Carnival Citi is the same as 1 SC on Stake.us and other sweepstakes casinos.

First Purchase Bonus

As you become more comfortable with the Carnival Citi website, you may be urged to purchase one of the coin packages in its store. Since this is your first purchase, Carnival Citi offers a special deal as a first purchase bonus of 17,500 SC and 3,000,000 GC on its $4.99 package. You must use the Carnival Citi bonus code NEWPLAYER2 to claim this deal.

Daily Login Promotions

On Carnival Citi, the daily login reward is a 1,000 SC bonus each day you log in, but you must complete a purchase to unlock this offer. To clarify, Carnival Citi requires players to buy a package of $24.99 or more to unlock the 1,000 SC daily bonus for five days (a total of 5,000 SC). Once you claim the bonus for these five days, you’ll need to make another purchase of $24.99 or more to unlock a new set of daily bonuses.

Mail-In Request

The mail-in request is the Alternative Mode of Entry (AMOE) offer and one of the most consistent ways to get free SC from Carnival Citi. This offer requires work, but you can get 2,000 free SC for every request you send.

For the operator to credit your account with the mail-in bonus, you must handwrite a request on 4″ x 6″ white paper or postcard and send it to the Carnival Citi address in a #10 stamped envelope. Carnival Citi also discourages using black ink, so it’s essential to only use colors like blue, red, green, and so on.

Lucky Draws

The Carnival Citi Lucky Draw is an electronic raffle event where the operator rewards random players with free coins. To participate in the draw, you need an E.TICKET or electronic ticket, which has a unique number and is only obtainable by playing Carnival Citi games with SC.

You will receive three E.TICKETS for placing wagers worth up to 10,000 SC, and they are distributed as follows:

• First Ticket to enter the Daily Lucky Draw for a 10,000 SC prize
• Second Ticket to enter the Weekly Lucky Draw for a 25,000 SC prize
• Third ticket to enter the Monthly Lucky Draw for a 100,000 SC prize

Email and Text Marketing

You receive these offers through an email or text message from Carnival Citi. Every player can opt-in to receive an email or text advertisement from the casino, and if you do, you’ll have a chance to get many exceptional discounts or free coins through bonus codes.

Carnival Citi doesn’t have a text or email marketing schedule, so don’t be surprised if you’re bombarded with offers one week and don’t receive a message from the operator the next.

Social Media Promotions

Every sweepstakes casino has a social media presence, and Carnival Citi is no exception, with over 11,000 followers on its Facebook page. You can trace the influx of these followers to the excellent social media promotions on its Instagram and Facebook pages.

Some standard social media promotions that frequently appear include giveaways, trivia contests, discount purchase offers, and redeemable Carnival Citi bonus codes for free coins.

Notable Features

Carnival Citi has many noteworthy features, many of which have been mentioned in other sections of this review. Other notable features I feel you should remember include the following:

Social Gameplay with Prizes

Carnival Citi adopts the sweepstakes casino operational model in which players like you have access to two virtual currencies that you can use to play its games. These coins have a unique function on the site, and here is all you need to know:

• Gold Coins: These are the easiest coins to get on Carnival Citi, and they give you access to the free play mode. The gold coins don’t have any monetary value, so you cannot redeem them for prizes, but they’re excellent for trying out all the games on Carnival Citi. The more you try out these games, the better you understand and improve your skills before spending your free SC.
• Sweeps Chips: These coins are the most important on Carnival Citi since they give access to the promotional play mode, where you can redeem your winnings. There is no way to buy these coins from Carnival Citi, but you have more than five bonus options through which you can get them for free.

300+ Slots and Tables

With over 300 games available, Carnival Citi has a decent game library that should keep you occupied for a while. Furthermore, the casino has diverse games, offering slots, table games, Keno, Arcade, Video Poker, and more.

Game Media Works designs most games on Carnival Citi, and others are unique titles from in-house developers and smaller companies like KA Gaming and Habanero.

Slot Games

The slots section of Carnival Citi has a list of more than 200 slot games, and you have instant access to most of the titles in this category. From the list of games in this category, you can find progressive jackpot games like Cash Pop Link, Legend Link, Ten Tigers, Frutti Jackpot, and many more. The progressive jackpot pool varies from title to title, but the largest I’ve seen was a 312,500,000 SC jackpot available on Ten Tigers.

Other popular games in the slots section include Medusa, Diamonds Deluxe, Mystic Queen, Majestic Lion, and Red Panda.

Video Poker

Carnival Citi has nine video poker games, but you need VIP Access to play these titles. Some games in this category include Aces & Faces, Bonus Poker, 10’s or Better, Deuces Wild 2, and Jack’s or Better.

Arcade

What Carnival Citi refers to as its arcade games consist mainly of fish table games, which have become one of the most exciting additions to many sweepstakes casinos. On Carnival Citi, you can access seven titles, such as Animal Fishing, Fishing Expedition, and Mermaid Hunter.

To capitalize on the popularity of fish table games, Carnival Citi locks its arcade category behind a paywall, which you can unlock with its VIP Access.

Unique Gaming Options

There are many other game categories on Carnival Citi, and these are some of the most exciting options:

• Solitaire
• Frutti Jackpot (14 games available)
• The Big Time Jackpot (where winners frequently claim jackpots of over 800,000 SC)
• Keno

Bonus codes

Although you can claim most of the Carnival Citi bonuses without using a bonus code, there are certain exclusive offers that you can get with the correct bonus code. Common offers that require a bonus code are the first deposit bonus, free GC bonuses, and seasonal promotions.

I noticed the free GC bonuses are offered on its Facebook or Instagram pages on random days, and they’re typically available as bonus codes for 5,000,000 GC.

Special Purchase Offers

If you are okay with spending a few dollars to purchase a coin package, it’s always a good idea to look for purchase offers from Carnival Citi. These offers are usually available during celebrations like Father’s Day, Independence Day, Flag Day, Christmas, Easter, etc. Usually, these offers allow you to spend $9.99 to get 2,000,000 GC and 20,000 free SC.

Other special purchase offers I’ve come across are usually available whenever Carnival Citi launches a new game on its site. With the latest game promos, you may get a deal on its $9.99 or $24.99 package, and sometimes, a redeemable bonus code is available to reward you with free coins at no additional cost.

Banking & Redemptions

Carnival Citi doesn’t accept real cash for wagers on any of its games, but you can purchase various coin packages from its store. There are several packages you can get, and you’ll have the option to pick from some of the best payment channels in the gaming industry, including:

• Bank Cards (Visa, Mastercard, American Express, Discover)
• Trustly
• PayPal
• Venmo

The minimum amount on each payment option aligns with the $2.99 minimum package on Carnival Citi, and all transactions are instant. The casino doesn’t charge fees on any purchase, but different payment options may have fees associated with their use. To get one of the coin packages on Carnival Citi, you can take these steps:

1. Open the coin store by clicking the plus button on your screen
2. Select a payment option from those listed on your screen
3. Pick a coin package and proceed
4. Complete your purchase by clicking the Buy button

The cheap $2.99 package for players trying to stay within a budget doesn’t get you any free SC. Instead, I recommend going for the $4.99 or any of the other packages listed below for free SC:

Redemptions

While playing with your free SC on Carnival Citi, you can redeem your winnings through a bank transfer from the casino. You can trigger a redemption request by clicking the MENU button and selecting the REDEEM option.

Carnival Citi may ask for specific verification documents to process the redemption, and you must also meet these requirements:

• You must complete a 1x playthrough requirement
• You need a minimum of 100,000 SC
• You must answer a trivia

The playthrough requirement is straightforward, and what this implies is that you must place at least one wager with every free sweeps chip you receive from Carnival Citi. As you complete the 1x wagering requirement, you must also accumulate at least 100,000 redeemable SC. Since Carnival Citi has a 1,000 SC to $1 conversion, the minimum redemption equals $100 (100,000 SC).

The final requirement is the trivia, which is rare in other sweepstakes casinos. However, Carnival Citi will ask you a question related to any of its games, and you must answer correctly to proceed with your redemption. If you provide the wrong answer to the trivia, a new question will pop up until you get it right.

If you prefer to accumulate a substantial amount in your account before processing your redemptions, there is a $10,000 daily redemption limit and a $25,000 weekly limit.

Security and Trust

Sweepstakes casinos can be difficult to assess since they don’t require a license. So, what other players say about a casino matters greatly. In this regard, many players have a lot of good things to say about Carnival Citi, as you can tell from its 4.7-star rating from over 2,000 Trustpilot reviews. Going further to check most of the negative reviews, I found a lot of players complaining about its slow and inefficient customer support, which the operator has worked on since these complaints were made.

Keeping in line with the sweepstakes operating model, Carnival Citi offers several ways for players to gain free entry. You can claim free coins through promo codes, social media giveaways, mail-in bonuses, and many more, ensuring you don’t have to spend real money unless you want to.

Furthermore, Citi Media Tech, the company behind Carnival Citi, also has a registered operating address in the US, which implies that the operator has nothing to hide from its customers.

Customer Support

Carnival Citi does a great job with its customer support services, starting with its “How it Works” page, where you can find helpful information regarding registration, available coins, bonus codes, alternate entry methods, redemptions, and more.

Other standard support channels include email (support@carnivalciti.com), live chat, and phone support (1-786-772-1915). Phone support is a great option for individuals who prefer to speak with support representatives in person, but I recommend trying out the live chat feature, which is available 24/7.

During my review, I tried out the live chat feature to determine if the Carnival Citi support was up to the standard of top-tier casinos, and I must give a thumbs up for a job well done. One of the most encouraging features of the live chat option is that anyone can use it, with or without a Carnival Citi account. If you don’t know how impressive this is, I should mention that most sweepstakes casinos only offer their live chat services to existing customers, while a few, like McLuck and Pulsz Casino, require at least one purchase to access the live chat.

User Interface and Design

Carnival Citi has a simple design that focuses on granting quick access to its game library along with links to important sections at the bottom of every page and through its side menu. The casino’s overall design doesn’t compare to sites like McLuck or Stake.us, but it offers all the necessary functionalities for a great sweepstakes casino.

Carnival Citi’s home page presents a comprehensive view of its game offerings, with user-friendly navigation buttons leading to the Slots, Video Poker, and Arcade categories. A search bar is readily available for quick game searches, and other categories, such as Hot, New, and Featured, make it easier to discover the most popular games and titles other players enjoy.

Despite the easy-to-use website, many players still prefer to play on a mobile device, and if you’re one of them, the Carnival Citi website is optimized for mobile browsers. Unfortunately, there is no downloadable mobile app for the casino, so you’re stuck using Safari or Google Chrome mobile browsers, which are the two options I recommend.

Where is Carnival Citi Casino Legal

Carnival Citi is legal in the United States, but it doesn’t operate in certain states in compliance with local laws. From the list of restricted states, Michigan and Washington are the two states where Carnival Citi doesn’t offer social or sweepstakes casino operations. However, while sweepstakes services are restricted, you can still access the Carnival Citi social casino in the following states:

• Florida
• Kentucky
• Georgia
• Missouri
• Nebraska
• New York
• North Carolina
• Ohio
• Pennsylvania
• Rhode Island
• Utah

Account Signup and Registration Process

The Carnival Citi website is open to anyone from anywhere, allowing you to view the casino’s games. However, the important parts of the casino are only open to players who register to become members.

To create an account on Carnival Citi, you must be a US resident in one of the states where it operates and must be 18 or above. If you meet these two basic requirements, you can take these steps to sign up on Carnival Citi:

1. Go to the Carnival Citi website at https://www.carnivalciti.com/home
2. Click on the “New User” button at the top of the screen
3. Complete the first page with your email and password, then click the arrow to proceed
4. Provide your first name, last name, gender, and DOB as they appear on your identification documents. Carnival Citi will perform an ID verification before setting up your account.
5. Enter your address, ZIP code, and mobile number. A code will be sent to the mobile number you provide, and you must input this code to proceed.
6. Accept the terms and conditions, then click Join to complete your account registration
7. If your verification is successful, you should be able to log in to your Carnival Citi account, and your no deposit bonus of 10,000,000 GC and 5,000 SC will be available in your wallet.

Final Verdict

Sweepstakes casinos are quickly dominating the US gambling scene, and we encounter sites trying to outdo the top performers in this category every day. Carnival Citi is one of these sites, and in my opinion, this casino still has a long way to go before it breaks the top five list.

Some of my issues with this casino can be traced back to its subtle push to get players to spend more money despite being a sweepstakes casino. For instance, you must spend $24.99 to gain VIP access and unlock some of the casino’s games. Another example is the need to keep making a purchase of at least $24.99 to unlock your daily bonus for just five days.

Another thing you should note comes from the Publicity section of its promo rules, in which Carnival Citi states that if you choose to withdraw any prize, you grant CMT the rights to various things like your name, image, likeness, opinions, and voice for advertising purposes.

Despite its shortcomings, Carnival Citi still has some great features, like its progressive jackpots, access to fish table games, and multiple ongoing player promotions that make it worth visiting.