Chumba Casino is a product of the times, adopting a sweepstakes model to legally accept players from all over the US. But is it the best online casino to join? Are the games fair to play? Is Chumba Casino a legit and safe social casino? That’s what we are exploring throughout this review.
Launched in 2012 by Virtual Gaming Worlds, Chumba was already established when online casino legalization started moving. The overturning of PASPA in 2018 didn’t actually make all US online casinos legal but instead allowed a few to apply for a select number of licenses to operate in NJ, PA, WV, CT, and MI.
Social casinos were already popular by then, providing a free-to-play alternative to offshore online casinos dominating the USA gambling market. However, social casinos didn’t payout real money and only provided a dozen of online slots and table games. The offshore gambling sites alternative was even worst since these sites appeared as legit online casinos, and players deposited serious cash to play games there. However, money withdrawals and fair games aren’t the strongest aspects of offshore online casinos.
As a result, Chumba Casino and its sister sites LuckyLand Slots, Global Poker, Scratch Carnival, etc., quickly stood out. With over 50 free casino games and the potential for real cash withdrawals, Chumba Casino became a beacon for US gamblers. The question remains, though – is Chumba Casino legit?
Chumba Social Casino
First, we should explain how Chumba and other sweepstakes casinos operate to understand the nitty-gritty safety and legitimacy concerns. The concept is simple, although most fail to lay it down clearly.
Chumba Online Casino runs on two virtual currencies – sweeps and gold coins. Players do not bet money to play the games at the site, but these two virtual coins. Sweepstakes sites hand out several free gold and sweeps coins on registration or through regular promotions, deeming all real money purchases unnecessary. Therefore, this system sets casinos like Chumba as social sites and are available under sweepstakes laws in all US states, bar Washington.
What helps Chumba and its sister casinos stand out is their real cash prize redemption feature. Like traditional online casinos, players who win over a minimum number of sweeps coins at Chumba can exchange them for real cash. To remain a sweepstakes casino, the Chumba gold coins carry no monetary value and can be purchased. The sweeps coins are the ones exchangeable for real cash, only available as a bonus for purchasing gold coins or through promo codes and offers.
Although some do not payout real cash, the above system applies to all modern sweepstakes casinos. At Chumba Casino, players can enjoy the following:
- Blackjack, poker, roulette, and 60+ online slots
- Software by VGW, Golden Rock Studios, and Playtech
- 2 free sweeps coins and 2,000,000 gold coins on sign up for free
- Multi-million progressive jackpots
- Mobile optimized social casino
- Lite app version
- Social media contests, mail-ins, daily login bonuses, and purchases bonuses
Now, it is time to see how Chumba Casino performs compared to legal and legit online casinos.
Are Chumba Casino Games Rigged?
The easiest way an online casino can make money is to rig its games. For instance, the current average payout for online slots is 96%. For an operator to make a decent profit, a long period should go by for this percentage to be realized. Many high rollers would also need to play for the money to reach a high value. With blackjack at 99% average RTP and roulette at 97.5%, online casinos would have to play the long game until cash flows in. However, if a casino manipulates the games’ RTP to be 40% or 50%, the money would start pilling significantly faster.
Online casinos apply for iGaming licenses, use trusted software companies, and allow 3rd party testing of their games to assure players of their fairness. Those three aspects should put even the most suspicious players at ease. So, does Chumba Casino employ the above to provide paying customers with peace of mind?
- The company behind Chumba Casino, Virtual Gaming Worlds, is licensed by the Malta Gaming Authority. Unlike offshore casinos that apply for a Curacao license, which adds zero authority to an operator, the MGA is considered one of the strictest regulatory bodies. And Chumba Casino is currently holding an active license through it.
- The companies powering its gaming catalog, Virtual Gaming Worlds, Golden Rock Studios, and Playtech, are all licensed software companies. This means that their games are rigorously tested for fair RTP and RNG software usage.
It is implausible that Chumba Casino games are rigged based on the above. The VGW company would have to risk losing its license for all Chumba sister casinos by rigging its games, despite being a massively profitable company.
Is the Company Behind Chumba Legit?
The argument made above heavily relies on the legitimacy of Virtual Gaming Worlds, the company running Chumba Casino. As such, it is worth exploring its operations in further depth to ensure Chumba players are not wasting their money or time with an illegitimate operator.
- Over 900 people are employed at VGW, with offices in Australia, the USA, and Malta.
- Launched Chumba Casino in 2012 and has operated since 2010.
- Owner of Global Poker, LuckyLand Slots, and Scratch Carnival, all renowned gambling platforms.
- Collaborates with several safe and trustworthy payment processors to provide secure banking methods for players.
- Zendesk manages all complaints and questions concerning Chumba.
- Golden Rock Studios and Playtech, the two outside software companies working with VGW, are licensed by the UK Gambling Commission and the Malta Gaming Authority; the most robust gaming authorities globally.
Since Chumba is not a real money casino and doesn’t require a license from individual US state bodies, i.e., the New Jersey Division of Gaming Enforcement or the West Virginia Lottery, VGW seems to tick all boxes that would make it legitimate.
Is Chumba an Overall Safe Casino?
A few other aspects concerning the safety of players would be related to online transactions, website encryption, customer support, and commitment to sweepstakes laws.
Chumba Casino supports all the major bank cards (Visa, MasterCard, and American Express), processing visa and debit card purchases and redemptions. ACH and Skrill have also been recently added to the payment options list for faster services. The payments are instant, but withdrawals require 10 days or more for internal processing, which is ludicrous. This is even worst than some sketchy offshore online casinos, which payout within six days. A decent payout time would be instant to two days.
The documents required for the KYC procedure, a prerequisite for the first redemption at Chumba, often take days to be verified as well.
Another red flag in the redemptions department is the 50 sweeps coins minimum limit, the equivalent of $50. Compared to the $10 or $20 minimum at most USA online and social casinos, Chumba sets the bar considerably high.
Zendesk is the company hired by VGW to run the support department at Chumba. One would guess that such a move would ensure swift responses and professionalism. They would be completely off in this case.
There is no live chat or phone support, both preferred support options for players. The FAQ section is decent, covering slightly over 60 questions with detailed answers. The easiest alternative is to email Chumba Casino via the site’s contact form. Response time is over two days. We also tested the social media live chats, but we got no reply from the people managing them.
Players outside the USA (except Washington) and Canada (except Quebec) cannot exchange sweeps coins for cash at Chumba. This model is only legal in the US, showcasing Chumba’s commitment to local laws.
Sweepstakes sites are also responsible for deeming real money purchases unnecessary. This point should be supported by sign-up offers, regular bonuses, and real sweepstakes contests and competitions. In this regard, Chumba lags behind other similar casinos.
The sign-up offer is a mere two sweeps coins and 2 million gold coins, and the daily bonus is minuscule. Regular promotions are non-existent, so players have to rely on social media contests or the sweepstakes, which have millions of participants. The mail promo only works once, and there is no VIP scheme. As such, players who enjoy playing Chumba Casino games would either need to win a fireshot jackpot in the first go or conduct in-app purchases.
Chumba Casino commits to keeping all player data and information private. The site is also SSL-bit encrypted, and we have no evidence or reviews against these two claims. Players can close their accounts or limit transactions with Chumba by contacting the customer support team. Their request might take a while to be viewed, but their wishes will be granted.
Chumba Casino Scam Complaints & Reports
A simple google search will bring up several reports concerning Chumba Casino. Many players consider Chumba Casino a scam and illegitimate and suggest that the games are rigged. Overall, there are 10,000+ player reviews of Chumba online.
A very recent comment attached above indicates that the current offers at Chumba are enough to enjoy daily free gaming.
Another user seems to consider the games payout ratio unfair, based on his personal experience.
This player review meets our research data, indicating failure to provide support and address issues within a reasonable time.
Another player who seems to have a negative experience on Chumba feels that Pulsz Casino’s games perform much better. This social casino is powered by independent software companies, which could indicate a lower RTP at Chumba’s casino games.
The above review indicates massive payout delays by Chumba, matching our records and illustrating the work required for improvement.
Should I trust Chumba Casino or Reviews?
Player reviews about social and online casinos are tricky. Most sites will accept reviews and publish them without validating the users’ emails or personal details. Trusting all Chumba Casino reviews would be reckless, but the general consensus gets it right.
Chumba has 4 stars on Trustpilot after thousands of reviews, so it is generally considered a decent site. However, there are many negative reviews about the payout speed and customer support response. These appear legit, unlike users reporting the games as rigged.
Aspects that We Don’t Like About Chumba Casino
Among the various positive areas of Chumba Casino, we have identified and noted a few areas that need work. To begin with, Chumba has excellent games, is widely accessible, and pays out real cash. On the flip side, Chumba lags compared to other sweepstakes sites in the following aspects:
- The RTP of Chumba Casino games cannot be lower than 92% to comply with the MGA guidelines. However, Chumba’s poker variant has a 96.15% RTP instead of 99.54% on other online casinos. The same is true for the American Roulette variant at Chumba, featuring a 5.26% house edge.
- Slot machines RTP is not provided, leaving players in the dark.
- The games cannot be tested in free mode, so using gold coins and sweeps coins to play is essential.
- The current promotions are hardly enough to sustain a free playing experience.
- The no deposit bonus stands at $2 currently, which is inadequate compared to sites like Funzpoints providing sweeps coins equivalent to a $22 registration bonus.
- Redemptions take 10 days or over.
- Customer support is almost non-existent.
- VGW in-house powered games are not available on real money online casinos. There is a lack of data or evidence proving their fairness, unlike games like Pulsz Casino or BetRivers.net powered by Microgaming, Pragmatic Play, Big Time Gaming, Everi, NetEnt, and other top providers.
- There is a small range of games without any live dealer titles or table game variations.
- High minimum redemption limit at 50 free sweeps coins.
As soon as Chumba Casino addresses all or most of the above issues, players are likely to continue reporting it as a scam or accusing them of rigged games. Even satisfied players would likely play more if better customer support and banking departments were implemented.
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Since Chumba Casino lacks on several fronts, we feel compelled to provide you with a few better alternatives. US players can enjoy better games and services than those offered on Chumba at any of the following sweepstakes casinos:
Pulsz Casino – players can enjoy 250+ free online slots, blackjack, poker, and roulette games at Pulsz. The site is relatively new, but it has already attracted a massive player base. Cash prize payouts occur within two days, while customer support responds within an hour. Click to play with 5,000 free gold coins and enjoy a purchase bonus followed by VIP rewards.
Fortune Coins – another new sweeps cash casino, welcomes all new users with 140,000 gold coins and 500 free fortune coins. The progressive jackpot slots at Fortune Coins Casino are paying out thousands of FCs, while the gaming library extends even to fish table games. Tap to join and play for free today!
BetRivers.net – the company behind SugarHouse and BetRivers Casino provide their own social casino. Free sports betting, live dealer games, game shows, free slot games, and any casino game you can think of is apparent here. Players cannot cash out real money, but the PLAY200 promo code will award you $500 VC to try out everything on offer.
Chumba Casino might be the most popular sweepstakes casino going in the US, but it is far from the best. LuckyLand Slots, Global Poker, Scratch Carnival, and Chumba seem to operate under the same principles through VGW, their owner. Fun games, easy-to-use sites, but below basic supplementary services. If they were real money online casinos, they would have most likely lost their licenses. Their status as sweepstakes sites is what makes them still relevant today. Nonetheless, there is no proof or evidence that Chumba games are rigged or the site illegitimate.
Still, until Chumba commits to improving and treating its loyal customers with respect, we will be recommending other sweepstakes sites like it instead. Pulsz, Fortune Coins, and BetRivers are legit alternatives without arguments about being a scam or rigged sites. All US players over 18 should join these instead of Chumba, raising the bar for older social casinos that refuse to commit to excellence.
Should I play at Chumba Casino?
Chumba Casino is a legal, social casino accepting US players over 18 years old. However, we believe there are better sites than Chumba, such as Pulsz and Rush Games Casino.
Is Chumba Casino a scam?
Despite the various reports of Chumba being a scam, we could not find evidence supporting this claim. The site pays out players, even with delays, while the MGA tests the Chumba Casino slots and games. Sweeps coins and gold coins are provided for free, so the casino is a legit sweepstakes site.
Is Chumba a legit online casino?
Yes, Chumba is a legit online casino. It legally operates under sweepstakes laws and provides licensing and operating company details on its website. The customer services and payments are average at Chumba but not an indicator of a scam or unsafe site.
Is Chumba Casino safe?
Chumba Casino is safe. It protects the players’ information and bank details through SSL-bit encryption and via an online agreement that it complies with. The games offered at Chumba are somewhat tricky, with below-average RTP that is not provided. However, players’ banking and personal details should be safe with Chumba.
Does Chumba Casino payout?
Chumba might take a while to payout any withdrawal requests, but they are eventually satisfied. Users must have a minimum of 50 sweeps coins and complete a KYC procedure to request a payout. If the above are satisfied, redemptions should be completed within 10 days.
Is Chumba legal in the USA?
Sweepstakes sites like Chumba can legally operate in all US states except Washington. Players can use virtual currencies to play slot games and table games. The Chumba Casino promotions make purchases optional, while payouts of sweeps coins in cash are also supported.