How to close a BetMGM account


Alex W


Mar 16, 2023

Huge sports fan. Football & MLS fanatic. Lover of all things gambling - Sports betting, Casino, Poker and of course, Las Vegas.


Why you can trust Gamble USA

Gamble USA strives to improve your online gambling experience. We aim to help you play safely, make informed decisions when gambling, and increase your betting knowledge through our guides.

We adhere to strict editorial integrity; our content may contain links to products from our licensed & legal US partners.

Sometimes things just don’t go the way we want, and that’s cool. So if you have decided to close your BetMGM account, we explain how you can do this quickly and easily.

It may be that the odds are not up to scratch, you are betting too much, or you are experiencing problems with the BetMGM app. Whatever the reason is, you have decided to close your account and are unsure how to do it. The good news is, if you want to delete your BetMGM sportsbook or BetMGM online casino account, you can do so quickly and without any hassle.

MGM Resorts is one of the biggest names in the casino world. The company has also been making waves in the sports betting market. The BetMGM sportsbook has become one of the most popular online operators in the US for sports bettors. It is among the market leaders for US sports betting sites, ranking alongside brands such as DraftKings and FanDuel. The online sportsbook boasts numerous sports betting markets, a wide range of bet types, and an excellent customer service team.

Additionally, the MGM rewards scheme is one of the best loyalty programs around. Users can earn tier credits and more BetMGM bonus bets the more they wager on the platform. Each MGM rewards point you earn will move you closer to moving up a tier as you aim for the top and some excellent prizes.

However, you may have had your BetMGM account suspended or closed, are coming across service closure error messages, and you are now searching for some alternative betting sites.

If you have come to the conclusion that deleting your BetMGM sportsbook account is the way to go, that’s fine. However, you probably tried and could not get the hang of it and are now wondering how to go about this. If you are in this situation, we have provided some helpful information below about how to request your MGM account be deleted to ensure the process is as smooth as possible.

How to close BetMGM account

Closing & Deleting Your BetMGM Account By Email

So you have made your first deposit with BetMGM, but you can’t make any money because you are struggling to play. You have tried numerous times to wager but have decided account closure is the best course of action, and you want to remove your bank account from BetMGM.

If you are having too many problems with the website and are ready for some BetMGM alternatives, one way to delete your account is to email the customer support team and request deletion.

You can do this by following the below steps:

  • Create an email.
  • Enter in the to address line.
  • In the subject line, enter ‘request to delete my BetMGM Account’ so it will go to the correct team.
  • You can provide a reason if you wish, but you don’t have to.
  • Enter your username as part of the message.
  • State clearly that you are closing your sports betting account.
  • Request withdrawal if there is any money still in your account.
  • Create an email.
  • Enter in the address line.
  • In the subject line, enter ‘request to delete my BetMGM Account’ so it will go to the correct team.
  • You can provide a reason if you wish, but you don’t have to.
  • Enter your username as part of the message.
  • State clearly that you are closing your sports betting account.
  • Request withdrawal if there is any money still in your account.

Please note that once your BetMGM account has been closed, there is no way you can permanently delete all your personal information. Yes, any accounts you have will be closed, and you cannot bet using them. However, your personal data will be kept on file by the operator.

The primary reason for this is that if you try to open an account at a later date and attempt to claim a new customer bonus or promotion, the operator has it on record that you have already exhausted the welcome bonus offer from your previous account.

Additionally, you could be suffering from some gambling addiction issues and want to cancel your account because you are concerned for your welfare. If this is the case, we feel you should immediately unsubscribe to BetMGM emails. Yes, you open an account to make money, but you don’t want the balance to tip so far the other way that you become addicted.

To unsubscribe from emails, users can click the spam button on their email account. We recommend waiting until the account is closed before you do this and you have received confirmation from BetMGM that the account is no longer in use. Additionally, wait for BetMGM to send you any cash they owe you before you delete your account; there should be no fee involved.

If you do feel you have a gambling problem, please get help. Call the NCPG on 1-800-522-4700.

Closing Your Account By Phone

If you would rather speak to somebody on the phone, you can call BetMGM directly via their customer service center. There are a lot of people who feel more comfortable speaking to someone about deposits and withdrawals rather than sending an email; however, we believe writing remains the best option. This is because if you send an email, it will have a date and time stamp. Then, if anything crops up or goes wrong,  you have written proof of your request.

If you are adamant that you want to call, you can reach the customer support department on 609-248-9531.

How to Delete BetMGM Account using the App

When any bettor signs up for an account, most are thinking of how they can claim their opening bonus bet and use it to wager on the Super Bowl or college football. Additionally, with the rise of mobile sports betting, more and more people prefer to place a sports bet on the move through a sportsbook app. If you want to, you can also delete your MGM account using the app by following the below steps:

  • Log in to your betting account
  • Withdraw any balance that you may have that is above $1. You must cash out your real money balance pas part of the formal cancellation process.
  • Make sure you finish any ongoing games and unregister from any pending tournaments.
  • Click your profile icon located in the upper right corner of the app.
  • Go to account settings.
  • Click on the service closure option.
  • Choose the BetMGM sports betting button.
  • Fill out the form with all of the required details, like the reason why you want to close your account.
  • Then confirm the action.

The whole process is straightforward and is available on both iOS and Android devices. This will lead you to close BetMGM account, and there will be a BetMGM delete account message sent to you.

How to Close or Delete BetMGM Account Using the Website

The process of deleting your BetMGM sportsbook account using the website is like using the MGM app. To do this, follow these steps.

  • Head to the BetMGM website and log into your account
  • Look around to make you have withdrawn any balance in your account.
  • Then, head to the Account profile setting page and navigate to service closure
  • Pick your sports betting account if that is the product you want to delete or cancel
  • Click on it and your account should be deactivated.

How to Delete your BetMGM Account Using an Online Form

BetMGM gives you the option of deleting your account using the online form provided on the site. This is a great way to contact customer service and send in your request. The steps below show how it works.

  • Hit this link to see the online form
  • Input your details into the form like your name, date of birth and email
  • Enter an email subject. We recommend you use the Account Details heading.
  • Then, input Account deletion as the reason for your email
  • Next, input your query and hold on till the customer support team responds

Other Alternatives to Deleting your BetMGM Account: Pause your BetMGM Account

If you would rather pause your account instead of deleting it completely, BetMGM provides you with many ways to do this.

As an expert that is particular about the safety of players, it provides plenty of tools that can help you pause or limit your BetMGM account without a hitch. Some of these include:

  • Self-exclusion: This is an option that lets you close your account for up to 12 months. During this period, you will be unable to reactivate your account no matter what happens.
  • Player limits: if you are a player on BetMGM, the sportsbook allows you to place numerous limits on your account. These range from spending limits, deposit limits, and time limits.
  • Timeout: With this option, you can give yourself a timeout from your account by pausing it for at least 72 hours. During this period, you’ll be unable to access it.

Alternatives To Consider

If you do want to carry on betting and want to run with another option, then check out these alternatives to BetMGM. There are now some excellent sports betting options out there. Some of the best sports betting apps you can access include:

All of the above provide superb wagering services and a wide range of betting markets. If this is the end of your journey with BetMGM, it doesn’t have to mean the end of your betting.

Contact BetMGM Customer Service

MGM Resort locations and MGM Resorts International are renowned for their customer service and the MGM online support is no different. If you are having issues deleting your MGM sports account, the customer support reps will be only to happy to assist.

Whether you have a question surrounding account settings, banking issues or the deletion of your account, the customer team can sort it within minutes, and this includes questions on how to delete BetMGM sportsbook account.

Delete Your BetMGM Account FAQ’s

How long does deleting your BetMGM Account take?

Deleting your BetMGM account won't require more than a few minutes, regardless of your chosen option. BetMGM takes up to a few business days, but the platform tries to complete these requests ASAP.

Can I open another BetMGM account after deleting one?

You can’t, and opening a new account is not advisable. This is similar to having multiple BetMGM accounts on the site, which is frowned upon. Doing this can get you banned permanently and unable to open an account.

What’s more, BetMGM safely stores your personal information if you want to reactivate your account. Instead of opening another account, we recommend you reach out to the support team for your old account to be reinstated.

Can I delete my BetMGM account if it has a real money balance?

No. BetMGM will allow you to withdraw any balance left in your account before you can close or delete it. Withdraw your remaining funds before you request for your account to be deleted.

Can I pause my BetMGM account for a specific time period?

Absolutely! BetMGM provides you with a range of tools you can leverage. Some of these include the self-exclusion and time-out tools. You can use them to pause your account for a short time and resume later.

Is it possible to reset my BetMGM account credentials?

Yes, it is. If you can’t remember your password, you can reset it using the steps offered by BetMGM. As well as update all other relevant information if changes are required.